jonwashburn: August 2008

HandymanBurbank.com - Contact Form

 

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1 commentBurbank Maintenance & Handyman Svcs • August 28 2008 01:40AM

Redfin - Usability testing reveals consumers can't see ads

Redfin is going to be hugely successful and kick the pants off of it's competitors.  They are going to achieve this not because there is anything special about their pricing model but because they are executing flawlessly in a wholey consumer centric way and are developing the best online experience bar none.

Glenn published a great post today about usability testing (It was later removed. Only guessing that they took it down because it could be construed as being disrespectful to their clients/testers.)

Here are some of my favorite lines from the post: (I quoted liberally from the article because so much of it was valuable.)

A web designer couldn’t figure out our website. A former brokerage customer didn’t seem to realize we were a brokerage. Someone used Google to search Redfin’s search site.

Every time we tried to give the usability subjects a marketing message about how great we are, they didn’t merely dismiss it or bypass it. They didn’t even ignore it. They never saw it in the first place, because they were so engrossed in our real estate search application.

...We would blast them with a huge graphic about our customer service, right in the middle of the screen, and then, after asking them if they saw anything about customer service, watch as their cursor orbited the graphic in a long, fruitless search.

...When we exposed a button for scheduling a home tour, the usability subjects jumped all over it, because it was part of the application. The ... users were suddenly making quantum leaps of deduction: “you have a tours button, so you must have agents in addition to a website, so you must make money as a brokerage, probably splitting the commission since it’s partially on the web.”

What that means for us is that we’re going to have keep working to build a home-buying application that guides people all the way through escrow, rather than building a search site that reels customers in, then shows them an ad for our brokerage business.

15 commentsJonathan Washburn • August 21 2008 07:10PM

Changes to Localism Approved Content

"The best-laid plans of mice and men go oft awry"

- Scottish Poet Robert Burns

When we recently unveiled our new & improved private BETA version of Localism, we implemented an editorial review/approval process to ensure that whatever content was approved and published to the respective Localism pages met some basic criteria. These measures were employed primarily in response to the input of our membership. Back when we first launched our initial version of Localism, a substantial majority of you expressed concerns that this new & exciting consumer-oriented portal, if allowed to go unchecked, could become populated with a lot of sub-par content, and bear a poor reflection on our network. The editorial review/approval process was intended to ensure a consistent level of quality articles for our growing consumer readership.

Unfortunately, as we all know, this process has met with some significant and frustrating challenges. This has been especially true for those of you who have worked so hard and diligently to contribute valuable consumer content to Localism in the past. As a result, it has become very apparent that we need to re-evaluate our intentions/goals, and modify/change our process.

One of the ActiveRain founding principles states:

ActiveRain does not stand on ceremony or hierarchy.  ActiveRain is a two-way street. We believe that a continual conversation with our community is critical to our continued growth and vitality. We are fully committed to incorporating member feedback and ideas to improve ActiveRain.

This is one of those times when this principle clearly applies.

After careful consideration to the concerns and opinions of our membership, we've decided to remove the editorial review/approval process, and allow ALL articles categorized for Localism to show up and remain on their relevant geo-targeted pages.

However, this step is going to place a significant measure of increased responsibility on you, our valued ActiveRain Members, to ensure that whatever content you contribute/publish to Localism reflects your commitment to offering the highest quality information for consumers.

Also, keep in mind the temporary request we made of you a few short weeks ago. Allow me to repeat that request:

Initially, we're asking our members to focus their writing on content that isn't specifically 'real estate related.' Our goal in preparation for the Public Release of Localism is to provide good, local content that is engaging and informative, and will serve to attract consumer readership/participation. In order to achieve this goal, we need to offer a wider variety of consumer-oriented topics, and not just real estate content.

Once we haved gained some traction from consumers, we would expect our members to re-direct their localism posting efforts more towards real estate.

As I have shared on numerous occasions, ActiveRain is truly a collaborative effort. Our continued success depends heavily upon our mutual cooperation and ability to work together in helping Localism achieve its full potential!

Washington Post writes about Real Estate Blogging & ActiveRain

"...No longer must potential home buyers and sellers actually speak to real estate professionals to meet them. Instead, consumers are accessing agents' ever-more-common blogs, social network pages or viral video campaigns -- all of the burgeoning options that have been called Web 2.0 -- to tap their expertise and get a sense of their personalities. Some meet agents who quickly feel like buddies; others go with discount brokers and don't have any direct contact with their agent until they're ready to put a bid on a house.

"In this type of environment the cream rises to the top," said Jonathan Washburn, chief executive of ActiveRain, a popular real estate blogging site that boasts membership of more than 100,000 real estate professionals. Traditional advertising provides limited information, he said, but online, agents "get a chance to demonstrate their actual expertise by writing about things that are relevant to the consumer.""

Read the entire article here

(I also would like to thank Simone for writing a great article.)

48 commentsJonathan Washburn • August 16 2008 08:34PM

Top Real Estate Blogs - August

Rank Website Index Change Average
1 Curbed + 2 23,005
2 Bigger Pockets + 2 32,492
3 The Housing Bubble Blog + 2 52,909
4 Bloodhound Blog + 2 72,972
5 The Real Estate Bloggers + 4 78,483
6 Sellsius Real Estate Marketing   0 78,819
7 Agent Genius + 3 79,316
8 Phoenix Real Estate Guy + 5 83,546
9 Zillow Blog - 1 87,935
10 The Future of Real Estate Marketing - 3 90,140
11 Trulia Blog + 1 97,623
12 Raincity Guide - 1 106,423
13 Housing Doom + 5 111,106
14 Real Estate Radio USA + 6 138,368
15 4Realz.net + 1 151,290
16 GeekEstate Blog - 2 152,850
17 Transparent Real Estate   0 154,376
18 St. Paul RE Blog + 3 160,339
19 Mortgage Fraud Blog + 3 165,092
20 Blown Mortgage - 5 168,266
21 Altos Research Real Estate Insights + 2 170,834
22 Lenderama - 3 186,363
23 Long Beach Real Estate + 2 190,711
24 Denver Real Estate & Relocation   0 261,381
25 REagent in CT + 2 267,456
26 360 Digest   0 291,952
27 Miamism + 7 293,107
28 Maxsell + 14 318,583
29 Dothan Home Search + 12 324,554
30 Sacramento Real Estate Voice + 1 333,712
31 Seattle Condo Blog   0 346,685
32 Phoenix Area Real Estate Blog + 13 354,523
33 Gary Bolen + 28 363,986
34 Luxury Home Digest - 6 364,125
35 Urbnlivn   0 408,837
36 REALCentralVA - 3 413,535
37 San Diego Preview - 8 425,495
38 Sandbars to Sunsets - 8 428,661
39 Phoenix Real Estate + 15 446,396
40 Arizona Real Estate Notebook - 1 447,109
41 The Get Home Denver Team + 17 452,788
42 The xBroker - 10 457,678
43 Colorado Springs RE Connection - 5 467,629
44 Real Estate Zebra - 9 471,631
45 Real Crozet VA + 27 473,704
46 Brian Brady - 9 526,753
47 MLPodcast Blog - 11 530,958
48 RealEstateSnippets.com + 9 539,700
49 Mortgage Porter   0 550,848
50 House Blogger - 3 570,359
51 Just New Listings   0 570,400
52 Mi Oakland County - 12 597,725
53 Reno Realty - 7 630,584
54 Lane Bailey   0 631,543
55 Jim Lee + 8 644,572
56 My Tucson Blog - 7 662,955
57 Foreclosure Truth   0 726,063
58 AnnArborRealEstateTalk.com - 2 749,578
59 REI Blog - 12 778,779
60 Realty Thoughts - 10 892,413
61 Triple Mint - 12 895,092
62 Virginia Real Estate News - 8 900,243
63 NewHampshireMaineRealEstate.com + 4 905,410
64 Real Estate Technology Coaching   0 925,822
65 Blue60 - 18 1,005,378
66 NYC Blog Estate   0 1,041,939
67 Maureen McCabe - 5 1,080,956
68 New Hampshire Real Estate Blog   0 1,098,850
69 IndyRealEstateTalk.com - 9 1,155,854
70 Focus on Crofton - 19 1,219,760
71 HousingBubbleCasualty - 5 1,223,262
72 San Mateo RE News - 7 1,322,570
73 Maggie Dokic - 31 1,379,001
74 Bryant Tutas + 1 1,558,550
75 The Landlord Blog - 5 1,616,784
76 Thesa Chambers - 5 1,866,230
77 Marchel Peterson - 3 1,914,026
78 Ryan Hukill - 9 2,037,978
79 Foster City Blog - 6 2,072,945
80 BlogCalabasas.com - 13 2,292,942
  My Charlottesvile     *DNR
  Las Vegas Real Estate     *DNR
* Does not rank. Blogs will be removed from list after two consecutive months of DNR designation.  
53 commentsJonathan Washburn • August 15 2008 05:53PM

Jon Washburn: Dumbest statements ever, episode one

Scene: Me, at a "CEO Dinner" in Bellevue on Wednesday evening talking with two world-reknowned experts: the founder of the second-largest domain name registrar, and a very well-known CEO who founded many successful companies in the domain and hosting space.

Our conversation went something like this:

Me: "I have a question about reselling domains; You guys both seem to know a lot about domains names."

Them (in unison): "*slight chuckle* Yeah."

me: *Silently realizing the credentials of who I was talking to, as though I had just asked Bill Gates for help with a computer problem I was having.*

13 commentsJonathan Washburn • August 15 2008 01:43PM

What a weird species we are...

I look to Seth Godin for my daily inspiration.  I love what he says. I base so much of how I run ActiveRain on his suggestions. Yet today I read a recent post of his and thought it was stupid.  I find 1 out of maybe 100 of his posts unrelevant or dumb, so needless to say most of his stuff I get great value from. 

But for this one post that I didn't like, the thought crossed my mind to shoot Seth an email letting him know that he missed the mark, however I've never written to thank him for the other 99% that are awesome.

Why are we wired this way?

25 commentsJonathan Washburn • August 12 2008 09:21PM

Reblogging works. Real results in 30 minutes!

A crazy thing just happened. Sara's blog went full circle.

1. Read Sara's blog post in my Google feed Reader.

2. I then reblogged Sara's post on ActiveRain and my outside blog.

3. My friend James read my reblog of Sara's blog on his Google Reader.

4. James shared Sara's blog from his Google Reader account.

5. I read James' shared item of Sara's original post.

 

Wow.

14 commentsJonathan Washburn • August 11 2008 04:29PM

My Walkscore is 100%

My new Seattle home has a perfect Walk Score! Thanks for sharing this great service Sara.  Now I know all the cool stuff around my house.

 

Via Sara Bonert:

Walkscore is an incredible website for learning what individual neighborhoods have to offer within walking distance.  Personally, living in Chicago, it is very important to me because my husband and I only have one car and he takes it to work everyday, leaving me to get places either by foot or bike.  But my home has a walkscore of 91 (out of 100), so it isn't a problem. 

This weekend I was at a cook out of some friends who recently had a child.  This live in a condo in the hip neighborhood of Roscoe Village(their condo has a walkscore of 90).  But now with child, you know where this conversation is headed, they decided its time to head to the burbs. 

My friend was telling me how she spends hours online looking at homes and school district information, which wasn't a surprise to me.  But I was surprised to hear her add "I walkscore every home I am interested in".  Hmmm.... this walkscore site is now becoming so popular is becoming a verb...

This got me thinking, what a cool service it would be if an real estate website was able to put a search field for walkscore in their advanced search capablities.  For examples, if you want to be pretty urban, show me homes with a walkscore of 80-100.  If you want to be more remote, show me homes with a walkscore of 0-20.  Walkscore does have some open source code posted on their site, I am not sure it is enough to create a search filter with yet.  If someone could figure this search out, could be a pretty cool reason to use your site verses another agent's in town. 

11 commentsJonathan Washburn • August 11 2008 03:33PM

Get ready for the ActiveRain reBlog revolution...

This video might be a little too racy for Bob's official post on this new feature but not for my blog! It reveals an interesting perspective on how members of Tumblr, another blogging network, are using reBlogging. Plus it is hilarious to boot.

50 commentsJonathan Washburn • August 11 2008 02:48AM